Privacy Policy

Last Updated: November 4, 2024

eRhine LLC (“we,” “us,” “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, store, and safeguard your information when you use our website and services. By accessing our website or using our services, you agree to the practices outlined in this policy.

1. Information We Collect:

We collect various types of personal information to provide and improve our services. This includes:

Contact Information: Name, email address, phone number, and physical address.
Personal Identifiers: Passport information, national ID, and other necessary identifiers for visa, travel, and expat services.
Financial Information: Payment information used for invoicing and processing payments.
Usage Data: Information on your interactions with our website, such as IP address, browser type, and browsing activities.
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar tools for a better browsing experience.

2. How We Collect Information:

We collect personal information through various methods, including:

Direct Collection: Information you provide directly, such as when filling out forms, making purchases, or contacting us.
Automated Collection: Information collected automatically when you interact with our website, such as through cookies or analytics tools.
Third-Party Sources: Information from third-party sources, including payment processors or service providers, that help us enhance our services.

3. Purpose of Collecting Personal Information:

We collect personal information for the following purposes:

Service Provision: To deliver requested services, including visa assistance, travel bookings, and consultations.
Customer Support: To address inquiries, provide support, and resolve issues.
Payment Processing: To securely handle payments and invoicing.
Service Improvement: To analyze usage data and optimize website functionality.
Compliance: To meet legal obligations, such as identity verification and fraud prevention.
Marketing (if consented): To provide updates, promotions, or offers based on your preferences.

4. Data Storage, Use, Sharing, and Disclosure:

Data Storage and Security: We use industry-standard encryption, secure servers, and access controls to protect personal information. However, please note that no method of transmission or storage is completely secure.
Data Usage: We use collected data only for the purposes outlined in this policy.
Sharing Information: We may share your data in specific instances:
- Service Providers: With trusted partners who perform functions on our behalf, such as payment processing and travel arrangements.
- Legal Requirements: In compliance with applicable laws or legal processes, we may disclose information if required.
- Business Transfers: In the event of mergers, acquisitions, or sales, your information may be transferred.

5. International Data Transfers:

As a global company, eRhine LLC may transfer personal information across borders to ensure seamless service. We ensure that such transfers comply with relevant data protection regulations by using safeguards, such as standard contractual clauses, to maintain data security and privacy.

6. Cookies and Tracking Technologies:

We use cookies and similar tracking tools on our website to improve your browsing experience, track usage, and deliver relevant content.

Types of Cookies Used:
- Essential Cookies: Necessary for website operation and cannot be disabled.
- Analytics Cookies: Help us understand how visitors interact with the website to improve functionality.
- Advertising Cookies: Deliver targeted ads based on user behavior and preferences.
You can manage cookie preferences in your browser settings, although disabling cookies may affect site functionality. For further details, please refer to our [Cookie Policy].

7. How We Communicate with You:

We may use the contact information you provide to communicate with you via email, phone, or text message, for the following purposes:

Service updates, offers, and promotions
Transactional notifications and billing information
Customer service inquiries

Opt-Out: If you wish to opt out of receiving marketing communications, you can do so at any time by following the “unsubscribe” link in our emails or by contacting us directly.

8. Retention of Personal Information:

We retain personal information only for as long as it is necessary to fulfill the purposes for which it was collected, or as required by law. When data is no longer required, we securely delete or anonymize it.

9. Your Privacy Rights:

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the data we hold about you.
Rectification: Request corrections to any inaccurate or incomplete data.
Deletion: Request deletion of your personal information, with legal exceptions.
Restriction: Request limited processing of your data.
Objection: Object to certain processing activities.
Data Portability: Request transfer of your data to another entity in a machine-readable format.

To exercise any of these rights, please contact us using the details provided below. We may require verification of identity to process these requests.

10. Withdrawing Consent and Managing Data:

You may withdraw your consent for data collection or request changes to your information by contacting us directly. To delete or modify cookies, adjust your browser settings.

11. Privacy Policy Updates:

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Updates will be posted on this page with a new “Last Updated” date. We recommend reviewing this policy periodically to stay informed about how we handle your data.

12. Third-Party Links:

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies independently before providing any personal information.

13. Contact Information:

For questions about this Privacy Policy or to exercise your data rights, please contact us at:

Email: contact@eRhine.com
Phone: +1 (602) 456-1133
Mailing Address: eRhine LLC, 3218 E Bell Rd, Ste #1298, Phoenix, AZ 85032, USA

By using our website or services, you acknowledge and accept the terms of this Privacy Policy. For more detailed information, feel free to reach out using the contact details above.