Cancellation Policy

Last Updated: Nov.02/2024

At eRhine LLC, we understand that plans may change, and we aim to provide flexibility in our service offerings. This Cancellation Policy outlines the terms, fees, and conditions related to canceling booked services. By booking with eRhine LLC, you agree to the following terms.

1. General Cancellation Terms

All cancellations must be submitted through the eRhine LLC portal or by contacting us directly via one of the following methods:

Email: contact@eRhine.com
Phone: +1 (602) 456-1133
WhatsApp: +1 (602) 715-3701

Cancellations will be effective from the date we receive your cancellation request.

2. Free Consultation Cancellations

No Fees: Cancellations for free 15-minute consultations are accepted without any fees.
Rescheduling: If you are unable to attend, please notify us as soon as possible. You may reschedule through your eRhine portal or by contacting us directly.

3. Service Cancellation Terms

Once a service booking is confirmed and a quote is provided, eRhine LLC will initiate preparations for delivering the requested service. Each service requires an upfront payment before commencement, following your acceptance of the quote.

Pre-Commencement Cancellations: If a cancellation request is submitted before the service begins, a full or partial refund may be provided based on the time and resources allocated to the preparation.
Post-Commencement Cancellations: Once work on the service has started, cancellations will not be eligible for a refund, as resources and time have already been invested.

4. Custom Quote Services

For services quoted individually based on complexity and file review:

Finality of Sales: Once payment is made and work begins, all sales are final, and refunds are not provided.
Exceptions: eRhine LLC reserves the right to make exceptions under extraordinary circumstances (e.g., severe or unavoidable client issues), but such exceptions are granted solely at the discretion of management.

5. Cancellation Fees

For some services, eRhine LLC reserves the right to apply cancellation fees to cover administrative costs, especially for cancellations occurring after significant preparation work.

Fee Details: Any cancellation fees will be specified in the service quote and communicated to you before booking confirmation.

6. Cancellation of Subscription-Based Plans

If you have purchased a membership or subscription plan, cancellations must be requested prior to the next billing cycle to avoid charges for the following period.

Monthly Plans: You may cancel your subscription before the next monthly renewal date to avoid charges.
Annual Plans: If you cancel an annual plan after the billing period begins, no refunds will be provided for the remainder of the term.

7. Changes to Bookings

Clients wishing to reschedule or make adjustments to their bookings can do so by contacting eRhine LLC directly. We strive to accommodate reasonable requests based on availability, but rescheduling may be subject to additional fees depending on the service and preparation required.

8. Exceptional Circumstances

Under certain exceptional circumstances, eRhine LLC may grant cancellations or refunds that fall outside the standard terms. These include, but are not limited to:

Natural Disasters or Emergencies: Events beyond the client’s control that prevent the use of the booked service.
eRhine-Initiated Cancellations: If eRhine LLC must cancel a service for any reason, clients will be notified promptly and given the option to reschedule or receive a full refund.

9. Contact Information

If you have questions or concerns regarding our Cancellation Policy, please contact us:

Email: contact@eRhine.com
Phone: +1 (602) 456-1133
WhatsApp: +1 (602) 715-3701

10. Policy Changes

eRhine LLC reserves the right to update or modify this Cancellation Policy at any time. Changes will be posted on this page, and clients are encouraged to review this policy periodically to stay informed.